LEAD BARISTA:

• Bachelors Degree in Hotel & Restaurant Management or its equivalent from a recognized University / Institution.
• At least a (1) year working experience as Barista with background in retail or restaurant environment.
• Must have excellent computer skills with knowledge in POS.
• With the ability to direct the work of others and has a strong interpersonal skills.
• Ensures that service and store standards are met by providing customers with prompt and friendly service, quality beverages and products. As a ‘lead worker’, supports store management in ensuring daily operating procedures are followed by all partners during shift.
• Welcomes and connects with customers.  Determines customer needs and suggests appropriate product.  Offers customers demonstrations and samples of product, encouraging customer interaction.
• Prepares beverages to Majestic Café standard.  Follows health, safety guidelines for all products and service.
• Follows, and takes a lead in directing others to follow, policy and procedure for operational flows at each station, and in applying standards for merchandising stock rotation and storing of all products. Performs and directs others to complete cleaning tasks in accordance with duty rotas and cleaning schedules. Places orders to assist shift operators.  Assists in staff scheduling and in adjusting staffing to meet trading requirements/patterns.
• Follows, and guides others in following cash handling procedures and till point policies.
• Follows inventory stocking and recording guidelines.  Contributes to store goals for increasing sales and improving profits.  Assists store management with accounting and banking responsibilities.
• Records and is accountable for store funds while running a shift.
• Acts as a role model, providing guidance and training to store partners on all performance expectations in manual.
• Ensures partners adhere to beverage and rest break requirements.  Demonstrates and ensures all policies and procedures are followed.
• Communicates store and partner concerns to store management.
• Good English communication skills.

(E-mail your application to applicant@firstchampion.net)